Terms & Conditions

Please read all these terms and conditions.

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read

these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If
you are not sure about anything, just phone us on 0203 195 3820.


1. These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you) with email
address editor@stroke.today; telephone number 0203 195 3820
2. These are the Terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by
these Terms and Conditions.


3. Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business,
craft or profession;

4. Contract means the legally-binding agreement between you and us for the sale and purchase of the Goods.

5. Delivery Location means the Supplier's premises or other location where the Goods are to be supplied, as set out in
the Order;

6. Goods means any goods that we supply to you, of the number and description as set out in the Order;

7. Order means the Customer's order for the Goods from the Supplier as set out in the Customer's order or in the
Customer's written acceptance of the Supplier's quotation.


8. The description of the Goods is as set out in our website, catalogues, brochures or other form of advertisement. Any
description is for illustrative purposes only and there may be small discrepancies in colour or size

9. In the case of Goods made to your special requirements, it is your responsibility to ensure that any information you
provide is accurate.

Basis of Sale

10. The description of the Goods in our website, catalogues, brochures or other form of advertisement does not
constitute a contractual offer to sell the Goods.

11. When an Order has been made, we can reject it for any reason, although we will try to tell you the reason without

12. A Contract will be formed for the Goods ordered, only upon the Supplier sending an email to the Customer saying
that the Order has been accepted or if earlier, the Supplier's delivery of the Goods to the Customer.

13. Any quotation is valid for a maximum period of 1 day from its date, unless we expressly withdraw it at an earlier

14. No variation of the Contract, whether about description of the Goods, price or otherwise, can be made after it has
been entered into unless the variation is agreed by the Customer and the Supplier in writing

15. We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer where we,
the Supplier and you the Customer, enter the Contract at any of the Supplier's business premises, and where the
Contract is not a contract (i) for which an offer was made by the Customer in the Supplier's and the Customer's
simultaneous physical presence away from those premises, or (ii) made immediately after the Customer was
personally and individually addressed in the Supplier's and the Customer's simultaneous physical presence away
from those premises. If this is not the case, you must tell us, so that we can provide you with a different contract
with terms which are more appropriate to you and which might, in some way, be better for you, eg by giving
cancellation rights pursuant to consumer protection law. Business premises means immovable retail premises where
we carry on business on a permanent basis or, in the case of movable retail premises, on a usual basis.

Price and Payment

16. The price of the Goods and any additional delivery or other charges for the Goods, and the total price of them and
the charges, is that set out in our price list current at the date we accepted the Order or such other price as we may
agree in writing.

17. Prices and charges include VAT at the rate applicable at the time of the Order.

18. Payment for Goods must be made at least 1 day in advance of delivery. You must pay in cash or by submitting your
credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of
the Goods.


19. We will deliver the Goods to the Delivery Location by the time or within the period agreed, or failing any
agreement, without undue delay and, in any event, not more than 30 days after the day on which the Contract is
entered into.

20. In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to
any other remedies) treat the Contract at an end if:
a. we have refused to deliver the Goods, or if delivery on time is essential taking into account all the relevant
circumstances at the time the Contract was made, or if you told us before the Contract was made that delivery on
time was essential; or
b. after we have failed to deliver on time, you have specified a later period which is appropriate to the
circumstances and we have not delivered within that period.

21. If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under
the Contract.

22. If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the
Order for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other
remedies) without delay return all payments made under the Contract for any such cancelled or rejected Goods. If
the Goods have been delivered, you must return them or allow us to collect them from you and we will pay the costs
of this.

23. If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the
value of the goods or the character of the unit) you cannot cancel or reject the Order for some of those Goods
without also cancelling or rejecting the Order for the rest of them.

24. We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man
and Channels Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import
duties or other taxes, as we will not pay them.

25. You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair
reason, subject to the above provisions and provided you are not liable for extra charges.

26. If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we
may charge the reasonable costs of storing and redelivering them.

27. The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if
reasonably practicable, examine the Goods before accepting them.

Risk and Title

28. Risk of damage to, or loss of, the Goods will pass to you when the Goods are delivered to you.

29. You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs
towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still
owned by you, in which case you must return them or allow us to collect them.
Withdrawal and cancellation

30. You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and
without giving us a reason, and without incurring any liability.

31. You can cancel the Contract except for any Goods which are made to your special requirements by telling us no
later than 1 day after the Contract was made, if you simply wish to change your mind and without giving us a
reason, and without liability, except in that case, you must return to any of our business premises the Goods in
undamaged condition at your expense. Then we will without delay refund to you the price for those Goods, but we
can retain any separate delivery charge. This does not affect your rights when the reason for the cancellation is any
defective Goods.

Conformity and Guarantee

32. We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does
not meet the following obligation.

33. Upon delivery, the Goods will:
a. be of satisfactory quality
b. be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you
made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and
judgment) and be fit for any purpose held out by us or set out in the Contract; and
c. conform to their description.

34. It is not a failure to conform if the failure has its origin in your materials.

35. We will immediately, or within a reasonable time, give you the benefit of the free guarantee given by the
manufacturer of the Goods. Details of the guarantee, including the name and address of the manufacturer, the
duration and territorial scope of the guarantee, are set out in the manufacturer's guarantee provided with the Goods.
This guarantee will take effect at the time the Goods are delivered, and will not reduce your legal rights.

36. We will provide the following after-sales service: If a publication does not download successfully, the document
will be resent via email within 24 hours

Circumstances beyond the control of either party

37. In the event of any failure by a party because of something beyond its reasonable control:
a. the party will advise the other party as soon as reasonably practicable; and
b. the party's obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and
the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the
Customer's above rights relating to delivery and the right to cancel below.

Excluding liability

38. The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) for death or personal injury
caused by negligence or breach of the Supplier's other legal obligations. Subject to this, the Supplier is not liable
for(i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss
(eg loss of profit) to the Customer's business, trade, craft or profession which would not be suffered by a Consumer
because the Supplier believes the Customer is not buying the Goods wholly or mainly for its business, trade, craft or

Governing law, jurisdiction and complaints

39. The Contract (including any non-contractual matters) is governed by the law of England and Wales.

40. Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in
Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.

41. We try to avoid any dispute, so we deal with complaints as follows: If a dispute occurs customers should contact us
directly. We will aim to respond with an appropriate solution within 5 days

42. We aim to follow these codes of conduct, copies of which you can obtain as follows: Consumer Rights Act.